6

Commonly Asked Questions

Copyright to Kelvin Online Store

Language Switcher

How does this work? What is the procedure after payment?

For Customer:

Firstly, please review our product listings, which are available on the website or online shopping platforms (Shopee, Lazada, etc.). Next, please place an order and contact our respective agent via Shopee Chat or WhatsApp Chat. Our agent will provide you with instructions on how to process your order.

For Service Provider:

Firstly, we will receive game account login details from our customer side. Next, we will log into your game account to top up for you. The process will take less than 30 minutes to complete at your turn, subject to the purchased packages.

How to choose the correct platform between Steam, Rockstar and Epic Launcher?

Please select the PC platform based on where you purchased the GTA game. For example, if you purchased a GTA game from Steam, please choose Steam launcher upon checkout.

Likewise, for the customer who has purchased your GTA game physically using a CD, please choose Rockstar launcher as your PC platform.

What game acccount info do we need to top up?

We need to log into your game account to top up for you.

  • For the Steam users, we need Steam Account Name (username) and Password.
  • For the Rockstar users, we need Rockstar Email and Rockstar Password.
  • For Epic Launcher users, we need Epic login Email and Epic Password.

Rest assured, your login information was protected securely and not shared with any third party. If you are worried, you can always update your game account password after service fulfilment.

Does it work for newly created accounts?

As long as you can play GTA online on PC, we will able to top up for you. Please make sure you have completed the GTA online tutorial before requesting for a service.

Does it service provide me a GTA account?

No, this is GTA topup service, not including game account. You need to have an active GTA online PC before purchasing the service.

How long for the service to be completed?

Each service is expected to take less than 30 minutes at your turn, subject to the package purchased. In case there is a technical issue or the GTA server is down, please expect the top up service to take longer than usual to complete. We have an online queue system. It is a first-come, first-served basis scheme. There is no reservation for VVIP or cut queue.

Do I need to disable my F2A Authentication (Steam guard, etc)?

You are not required to turn off your 2FA authentication. However, if we need the specific account login code or account login verification (to log into your game account), we will request it from you.

Does it work for Playstation and Xbox Consoles?

No, we only support PCs (desktop, laptop) and STEAMDESK.

Does it work for the FiveM server?

No. we only support normal GTA online server.

Does it come with a free warranty?

Yes, we provide a FREE 1-day limited warranty if you have fulfilled the requirement, TOS applied.

Can I top up from you if I bought a similar service from other sellers before?

Yes, there is no restriction on purchasing services from anyone. However, please ensure the seller is certified; if not, you risk getting the game banned.

Do you have any requirements before top up?

Please ensure you have created your GTA online character and completed (or skipped) the online tutorial before requesting for a service.

Can I buy if my GTA account gets suspended before?

Yes, as long as you can still access the GTA online, we can top up for you.

Is there any spending limit per day for this service?

No spending limit per day. Enjoy.

Can I buy the service again if I just bought recently?

Yes, as long as you want in-game credits, you can always buy the service. There is no limit for the to up service.

Do you accept TNG eWallet or Bank transfer via QRpay?

We accept several payment gateways, such as TNG eWallet, Bank Transfer, QRPAY, etc. For more information, please contact our WhatsApp customer service at +60137611228.

Copyright © 2025. All rights reserved.